In college I was always fascinated by work-flow best practices. I spent my first year obsessing over work spaces and learning keyboard shortcuts and gleaning tricks from the pros. You can find stuff that works and fails in everyone you watch work. Everyone has a work-flow weakness, and I quickly discovered that for a lot of people it’s email.
If you follow any web nerds online you’re bound to hear some noise about Inbox Zero now and then. A lot of it is misleading however. When I first heard of it I thought it was the title you rewarded yourself with for battling your way through the clutter, but it’s so much more. Inbox Zero is an approach to email, not a mandate or mandatory goal. (more…)